FAQ
Whether you’re curious about our products, shipping, or how to make the most of your new toy, we’re here to help! Explore our FAQ for all the details.
Something not clear enough? Contact us. That’s what we're here for! We are always super happy to help!
Product Information
What materials are your products made from?
Our products are made from 100% body-safe materials, ensuring your sexual wellness.
How do I choose the right product for me?
Choose a product that feels right for you by considering your preferences for size, type of stimulation, and features. Our detailed product descriptions, authentic customer reviews, and a fun quiz can help guide you.
Are your products waterproof?
Many of our products are waterproof or water-resistant. Check the product description for specific details to ensure your peace of mind and continued fun.
What are pleasure toys?
Pleasure toys (sex toys) are timeless and for everyone, regardless of age or culture. They stimulate the senses, fuel your desires, and ignite your imagination. Each toy offers endless variations in the game of love, no matter where you are on your sexual wellness journey, encouraging you to embrace your courage and authenticity.
Ordering and Shipping
Is the packaging discreet?
Yes, all orders are shipped in plain, unmarked packaging to ensure your privacy and trust.
How long will it take to receive my order?
Shipping times vary by location, but you can expect your order within 1-3 business days, bringing you joy and satisfaction swiftly.
What are the shipping costs?
Within the Netherlands orders above EUR80 will be shipped to you free of charge. On orders below EU80 you will pay EUR5.95
Will my order be delivered to the neighbors?
Never, unless you have a lazy postman ;) We prioritize your privacy and discretion.
What does the package of my order look like?
Your order will arrive in plain, unmarked packaging, ensuring your privacy and peace of mind.
Payment and Security
What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment methods, ensuring your transactions are safe and trustworthy.
Is my personal information secure?
Yes, we use industry-standard encryption to protect your personal and payment information, giving you the confidence to shop worry-free.
Returns and Refunds
Can I return a product if I’m not satisfied?
Due to the intimate nature of our products, we only accept returns if the product is defective or unopened. Please refer to our return policy for more details, ensuring transparency and trust.
What if my product is defective?
If you receive a defective product, please contact our customer service team within 30 days for a replacement or refund at info@inwonderstate.com. We’re here to ensure you feel good and satisfied.
Usage and Care
How do I clean my pleasure toy?
Clean your toy with warm water and mild soap or a dedicated toy cleaner. Ensure it is completely dry before storing, maintaining its quality and your well-being.
How should I store my pleasure toys?
Store your sex toys in a cool, dry place away from direct sunlight. Many products come with our beautiful storage bags for convenience, or you can buy one here. Keeping them safe and ready for your next adventure.
Privacy and Discretion
Will my purchase show up on my bank statement?
Yes your purchase will appear under our business name (BV) to ensure your privacy and peace of mind.
Do you share my personal information with third parties?
We do not share your personal information with third parties, except as necessary to process your order. Your trust is our priority.
Other
Do you offer any warranties on your products?
Many of our products come with manufacturer warranties. Please check the product page for warranty details. Plus, we offer our 30 days Happiness Warranty, ensuring your complete satisfaction and joy.
How can I contact customer service?
You can contact our customer service team via email or whatsapp chat for any inquiries or assistance. We’re here to support you with trust and care.